I'm an assistant professor in Information Systems at Carnegie Mellon University with a prior appointment in the School of Design. Since 2009 I have been based in Doha, Qatar and spent 2013–14 in Cambridge, MA with Macromicro, a data visualization company which I co-founded. This fall, I will return to our Qatar campus to establish new design courses in Information Systems and a research lab, HCD Studio Doha.
As a transdisciplinary designer and researcher I study the broad reach of design and how it influences communication, human interaction, organizations, and social ecologies. I believe that design innovation comes from a rhetorical foundation and the unique disposition and perspective that designers bring to situations, making them particularly great agents of change and shapers of the human experience.
Current and past clients and projects include Nokia, Microsoft, Motorola, UPMC, Highmark BCBS, Center for Strategic and International Studies, Aspen Institute, Pittsburgh Post-Gazette, Her Highness Sheikha Mozah, Fitwits, and more. I was also the co-founder of Classroom Salon, an interactive media platform supported by grants from the Gates Foundation, National Science Foundation, Heinz Endowments, and Innovation Works.
Undergraduate study in information and graphic design at the RIT School of Design; Masters of Design from Carnegie Mellon University Department of English and School of Design. CV and portfolio with teaching, research, and professional practice available upon request.
I teach design and lead research initiatives towards the betterment of society (or at least I try). Designers shape many things: the built world of information, objects, architecture, cities, and environments, as well as intangible things like experiences people have with digital platforms, patient experiences in a hospital, or how people make their way through an airport.
Good designers make the things that directly affect people's lives while being mindful of their impact on broader global systems. Sometimes, designers even try to shape these systems directly. The best forms of design are holistic and in balance with their time and place. “What happens to this product after it's used?” “How can we strengthen the social fabric of this neighborhood through design?” “What's the value of this technology and how can we make it more human? More useful? More contextually aware?”
Designers can work inside disciplines, but the most effective ones work across boundaries, harnessing the best ideas from the humanities, sciences, business, policy and government. The designer of the 21st century is emerging as a facilitator for advancement, working to bring about positive change in some of the most wickedly complex circumstances. Designers are great at making connections, challenging conventions, and leading collective action. Designers are advocates for people and the planet.
Third and fourth order design, primarily focusing on the research and design of interactions and experiences in the present, and holistic, sustainable systems for the future.
Design and Architectural Theory; Relationship between Rhetoric and Design; the Disposition of the Designer; Wicked/Ill-Structured Problems; Systems-Level Design; Ethics, Human Rights, and Design for Social Justice; Design for Interaction, Service, and Experience; Urban Design and Urban Planning; Historical Lineage of Design.
Travel; Photography; International Development and Foreign Service; Middle East and Arab Affairs; Progressive Politics; Journalism and News Media; Buddhism; New York; life, people, i'm interested in pretty much everything.
• The Designed World (four parts)
• Design for Interaction + Systemic Change
• Boston Service Jam: Healthcare Service Design
• Information Revolution and Development in the Arabian Gulf
• “Eventually, Everything Connects”
• Product & Service Design in Business
• Design Research for Digital Experiences
• Maps, Narrative, and Design
Between 2009 and 2013 at Carnegie Mellon University in Qatar, a campus that supports about 300 students, I developed an integrated design studies curriculum that supported major fields of study in information systems, computer science, business, and biological sciences. The design courses were founded on rhetorical and dialectic approaches while applying the design arts to real-world issues. The curriculum was scaffolded up through the four orders of design, culminating in self-defined, wicked problem projects. Design courses beginning this fall will be embedded in the information systems program with specific applications in technology and the built environment.
51-261 Design Studio I: Shaping Interactions
51-126 Design and the Human Experience
67-2xx Design Studio II: Shaping Information
67-4xx Human-Centered Design Studio Doha
51-254 Design for People & Planet
51-261 Communication Design for IS, HCI, MAPW
51-267 Industrial Design Fundamentals
51-302 Information Design
51-385 Designing for Service / Research Methods
67-315 Interaction Design + Technology
99-405 Design for Organizational Change